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DELIVERY & RETURNS

 

Once you’ve placed an order, we’ll send you an email to confirm the order.

If you’ve ordered something that can be downloaded, we’ll also send you a second email containing a file access code so that you can get instant access to the file.

If you’ve ordered something that requires us to physically post it, we’ll send you an email when it’s left our building. We’ll tell you the order number, postal address and tracking number (if applicable).

When we post within Australia we use Australia Post’s Regular Service.

We post to the exact address that you supply to us, either directly to us or via your PayPal payment.

International Postage

When we post to places outside of Australia we use Australia Post Air Mail Service.

Please note, when you buy from us, you are responsible for making sure that the product can be lawfully imported to the postal address you have supplied.

International shipments may be subject to import taxes, customs duties and fees – all of which are levied once a shipment reaches the destination country. You are responsible for those charges.

Additional charges for customs clearance must be borne by the recipient. Tonic for the Soul has no control over these charges and cannot predict what they may be. Customs policies vary from country to country; you should contact your local customs office for more information prior to ordering from us.

How long does delivery take?

We ship to order, within and outside of Australia. Handing and processing may take up to 10-15 business days depending on the location.

Sometimes orders can take longer if there are credit card authorisation or security issues. We can’t guarantee shipping times as shipping is outside our control.

My package didn’t turn up?

If you package has not arrived within 15 business days, please let us know via email. We’ll follow things up at our end and do what we can to resolve the issue in a timely

 

way. We are not responsible for any incorrect postal address or email account supplied to us.

We’ll work on a case-by-case basis on whether a refund is issued or a replacement sent to you.

We are not responsible for goods damaged in transit.

Can I get a refund?

Products

We take every care in packaging our products. We are not responsible for replacing any products damaged by postal delivery services in transit. We will provide an exchange or refund at our discretion on any ‘proven’ faulty goods purchased from Tonic for the Soul (excluding MP3 downloads, On Demand Video and Newsletter Subscriptions), providing:

  • the goods were not damaged in transit
  • you didn’t simply ‘change your mind’
  • you can provide proof of purchase
  • the goods contain an actual manufacturing fault.

Any faulty products must be returned at your expense to PO Box 1792, Toowong QLD 4066 Australia before any replacement or refund is given.