The What, When, How, and a little bit of Why
What information do we collect?
When you order a product or register to receive emails from us, you may be asked to enter your name, email address, phone number, credit card information or other details to help us process your request. We do not store credit card details post your purchase unless for future authorised payments.
When do we collect this information?
We collect information from you when you register on our site, place an order, subscribe to a newsletter, respond to a survey, fill out a form or enter information on our site.
How do we protect your information?
We use secure servers for all online transactions. Your personal information is contained in secure networks and only accessible by a limited number of people who have access rights to those systems and who are required to keep the information strictly confidential.
All sensitive/credit card information is encrypted via Secure Socket Layer (SSL) technology. Third party provider payment gateway services are used and not stored or processed on our servers.
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enables the site’s or service provider’s systems to recognise your browser and capture and remember certain information.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn all cookies off. You do this through your browser settings. Each browser is a little different, so look at your browser’s help menu to learn the correct way to modify your cookies.
If you disable cookies, some features will be disabled. Some of our services may not function properly.
Third Party Disclosure
We will not sell, trade, or otherwise transfer personal information about you to third parties. Sometimes we will share information with our hosting partners and those who help us to operate our website or conduct our business. This is done in the strictest of confidence.
Non-personally identifiable visitor information may be provided to other parties for marketing, advertising and other uses.
This complies with the guidelines set out by the Australian Federal Privacy Commissioner.
We reserve the right to disclose your personally identifiable information as required by law and/or when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website, or to protect safety or property.